FAQ

Can I pickup or have delivered over the weekend?

We currently do not accept weekend pickup, deliveries or returns. Select the nearest dates, usually a Friday or Monday, for pickups, deliveries or returns. Please call us if you have concerns.

Can I make changes to my order once its been placed?

You will need to call us to make changes to your rental. Item extension or addition may depend on availability, however please contact us as soon as possible and we will do our very best to accommodate.

Can I cancel an order?

You can cancel the reservation at anytime. Cancellation fees do apply and are specified on the rental terms when checking out.

How do Holiday's work?

Holidays are our busiest times for mobility rentals. We suggest you plan ahead and reserve as earliest as possible. Once reserved, the unit cannot be booked otherwise.

Can my rental be extended?

Yes, in cases where the equipment is not already reserved, you can extend the rental. We'll do the paperwork; just call us as soon as possible to ensure availability.

Should I clean the equipment prior to return?

In most cases, cleaning is not required. If you spill something on the equipment, please call us for directions. We clean/disinfect all units upon return, but in cases where the equipment has gotten muddy or extremely dirty, we expect cleaning prior to return. We do reserve the right for additional cleaning fees if needed.

Is your equipment sanitized?

Your safety is our top priority. All returned mobility equipment receives a detailed cleaning/disinfection and is inspected for safe working condition for the next rental.